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Packaging | Macrovision | FLEXnet AdminStudio | Enterprise Edition | Maintenance
Enterprise Edition - Maintenance Plans
Please contact us for pricing
A Maintenance Plan is the smartest way to buy, upgrade, and receive support from Macrovision. A Maintenance Plan is a combination of Support contract and Subscription plan. For details please see below.
You'll receive all upgrades that ship for a year following your Subscription Plan purchase, whithout having to pay the upgrade price. Upgrades will be shipped to you automatically, so you avoid multiple purchase requests. (In the past, upgrades have been released about yearly. However this is not guaranteed for the future.)
With a support contract you get unlimited access to technical support from the manufacturer for 12 months. You can contact support via web form or phone (depending on contract level). The contract automatically ends after one year.
The support contract is registered to a specific user. Therefore you have to specify the user's name and contact data (phone, e-mail) in the final ordering step.
Comparison of Support Contract Levels
| Benefits | Bronze Level |
Silver Level | Gold Level |
| Duration of the contract | 12 months | 12 months | 12 months |
| Number of support requests | unlimited | unlimited | unlimited |
| Submit support requests using a web form | + | + | + |
| Contact support via phone | - | + | + |
| Priority handling of support requests | - | - | + |
| Priority involvement in Beta Programs | - | - | + |
| Hours of operations | Designated time zone, see below | Designated time zone, see below |
AdminStudio: 24x5 Other products: Priority Queing on Designated Time Zone, see below |
| Initial response time | 16 business hours | 4-16
business hours, depending on severity |
Designated time zone details
For your specific time zone, please refer to the Location nearest to you.
| Products | Location |
Hours of Operations |
| InstallShield | United Kingdom | Monday through Friday 6 AM to 6 PM GMT |
| AdminStudio InstallShield |
Central United States (Illinois) | Monday through Friday 8 AM to 5 PM CST |
| InstallAnywhere | United States West Coast (California) | Monday through Friday 8 AM - 6 PM PST |
More information about AdminStudio
The prices listed on this site are net prices and don't include taxes (sales tax/value added tax), customs and shipping fees. For software and books shipped from InstallSite, customers located in the European Union (EU) - except Germany - don't have to pay value added tax if they specify their VAT/tax ID number. Value added tax is not applicable to customers outside the EU. For customers in Germany and in the EU without VAT ID the German VAT applies. For training courses and goods or services sold by partners and affiliates their respective tax regulations apply. Shipping fees depend on the destination country and the payment method and will be calculated during the ordering process in the shopping cart. All prices are in Euros. All offers and sales are subject to our terms and conditions.
Shipping and Handling Fees
Packages that are shipped physically (CD-ROMs, manuals, etc.). Unless otherwise noted these fees are for ground shipment. For express delivery or air transport please contact us.
| Destination | Wire Transfer or Prepayment |
| Germany | 11,00 € |
| European Union, Switzerland | 37,00 € |
| other countries | 67,00 € |
Products that are delivered by download, and services
| Destination | Wire Transfer or Prepayment |
| Germany | 0,00 € |
| European Union, Switzerland | 5,00 € |
| other countries | 12,00 € |
You can pay by wire transfer (new customers please prepayment).
